Shipping & Returns
When Can I Expect My Order?
Right after you place your order you will receive an email confirmation that your order is being processed. Please allow up to 1 week for your order to ship, and 1-3 days for your package to arrive. If you need an order sooner, please email email@example.com.
Why Does It Take Up to 1 Week to Process My Order?
IrisEyris is currently a very small business and can only ship out about once or twice per week. If you need your order sooner, please send an email. I’ll be happy to work something out.
What Shipping Method Do You Use?
We use USPS Priority Mail. We love it because it generally takes only 1-3 days to you, and also offers tracking so you know exactly where your order is once it’s mailed.
Do You Ship Internationally?
Yes we do! We offer flat rate USPS First Class International Shipping, starting at $20 USD for your first item, and $5 USD for each additional item. Because of the nature of International Shipping we are unable to offer a delivery estimate window.
What's The Return Policy?
Due to the nature of the products at IrisEyris we are unable to offer returns or exchanges unless the product arrives damaged. Please email firstname.lastname@example.org for return authorization. Damaged goods must be addressed within 5 days of being received.
If you purchase a product from a stockist that is damaged, please contact that stockist directly as a return or exchange would be up to the stores discretion.
What if my package is lost in the mail?
IrisEyris is not liable for lost, misdirected or stolen packages.
If you have any other questions please email me at email@example.com. I'd love to hear from you!