FAQ's

 

Shipping & Returns

When Can I Expect My Order?

Right after you place your order you will receive an email confirmation that your order is being processed. Please allow about 1 week for your order to ship, and another week for your package to arrive. If you need an order sooner, please email hey@iriseyris.com.

 

Why Does It Take 1 Week to Process My Order?

IrisEyris is currently a very small business and can only ship out 1 day per week. If you need your order sooner, please send an email. I’ll be happy to work something out.

 

What's The Return Policy?

Due to the nature of the products at IrisEyris we are unable to offer returns or exchanges unless the product arrives damaged. Please email hey@iriseyris.com for return authorization. Damaged goods must be addressed within 5 days of being received, and shipped out for return within 10 days.


Healing Sessions

What If I’m Late For My Healing Session?

I’m happy to wait for you until you arrive. Just please note that the session will end at your originally scheduled time. If you can, please contact me to let me know that you’re running late.

 

What If I Need To Cancel My Healing Session?

If you need to cancel your appointment please let me know at least 24 hours in advance for a full refund. If the cancellation is less than 24 hours prior to your appointment a refund cannot be honored.


Contact

More questions?

If you have any other questions please email me at hey@iriseyris.com. I'd love to hear from you!